CrazyLuck Casino Privacy Policy

At CrazyLuck Casino, we are committed to protecting the privacy and personal data of every player who visits our platform. This Privacy Policy explains how we collect, use, store, and safeguard your information when you access our services at crazyluck.casino. By completing the CrazyLuck Casino sign up process and using our services, you agree to the practices described in this document. We encourage you to read it carefully before proceeding.

1. Who We Are

CrazyLuck Casino is operated by Eurotech Group Ltd, a company licensed under the Government of Curaçao. We have been serving players internationally since 2010, offering a wide variety of gaming experiences including crazy luck slots, live dealer games, table games, and more. Our platform is available in multiple languages including English, German, French, Spanish, Italian, Portuguese, and Japanese. As your data controller, we are responsible for ensuring your personal information is handled with the utmost care and in full compliance with applicable data protection laws.

2. Information We Collect

When you register and use the CrazyLuck Casino online platform, we may collect the following categories of personal data:

2.1 Registration and Account Data

Full name, date of birth, and nationality
Email address, phone number, and residential address
Username, password, and security credentials used for crazy luck casino login
Government-issued identification documents for identity verification

2.2 Financial and Transaction Data

Payment method details including card numbers, e-wallet credentials (Neteller, Skrill), and Bitcoin wallet addresses
Deposit and withdrawal history, including transaction amounts and timestamps
Information related to minimum deposit thresholds, withdrawal limits, and processing fees

2.3 Technical and Usage Data

IP address, browser type, device information, and operating system
Pages visited, time spent on our platform, and gaming activity logs
Cookie identifiers and session tracking data
Mobile device identifiers when you access the crazy luck casino mobile version

2.4 Communication Data

Records of your interactions with our customer support team via live chat, email at support@crazyluck.com, or phone
Any correspondence related to crazy luck casino bonus codes, promo codes, or account queries

3. How We Use Your Information

At CrazyLuck, we use your personal data for the following legitimate purposes:

To create and manage your account, including processing your crazy luck casino sign in requests securely
To verify your identity and comply with our legal obligations under anti-money laundering and responsible gambling regulations
To process financial transactions, including deposits, withdrawals, and refunds
To administer promotions such as our 400% Welcome Bonus, 100% Cashback Insurance, weekly Raffle, and Comp Points program
To communicate with you about crazy luck casino promo codes, crazy luck bonus codes, and other promotional offers where you have consented to receive such communications
To improve our services, platform functionality, and gaming experience based on usage patterns
To detect and prevent fraud, abuse, and other unlawful activity on our platform
To ensure compliance with our licensing requirements under the Government of Curaçao

4. Cookies and Tracking Technologies

Our CrazyLuck Casino website uses cookies and similar tracking technologies to enhance your browsing experience and improve our services. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a defined period. These technologies help us recognize you during crazy luck casino login, remember your preferences, and analyze how you interact with our platform.

You may control cookie settings through your browser preferences. However, please note that disabling certain cookies may affect the functionality of our services. Our use of cookies includes analytics tools, performance cookies, and marketing trackers where applicable.

5. Sharing Your Personal Data

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

Game Providers: We work with providers such as Rival, Betsoft, SmartSoft Gaming, Spinomenal, Vivo Gaming, and others to deliver gaming content. Certain technical data may be shared to facilitate game delivery.
Payment Processors: We share necessary financial data with payment partners to process deposits and withdrawals via Visa, Mastercard, Neteller, Skrill, Bitcoin, and wire transfer.
Regulatory Authorities: We may disclose your data to the Government of Curaçao or other competent authorities when legally required.
Fraud Prevention Services: We engage third-party verification and fraud detection tools that may process your data on our behalf.
Legal Compliance: We may disclose your information if required by law, court order, or to protect the rights and safety of our users.

6. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable law and our licensing obligations. Financial records and identity verification documents are typically retained for a minimum of five years following the closure of your account. You may request the deletion of your data subject to our legal retention requirements by contacting us at support@crazyluck.com.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by CrazyLuck Casino:

Right of Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may request that we correct inaccurate or incomplete information.
Right to Erasure: You may request deletion of your data, subject to our legal obligations.
Right to Restriction: You may ask us to limit how we process your data in certain circumstances.
Right to Object: You may object to our processing of your data for direct marketing purposes.
Right to Data Portability: You may request that we transfer your data to another service provider where technically feasible.

To exercise any of these rights, please contact our support team via live chat or email us at support@crazyluck.com. We will respond to all verified requests within a reasonable timeframe in accordance with applicable law.

8. Data Security

We at CrazyLuck take data security seriously and implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our platform uses SSL encryption to secure all data transmissions between your device and our servers. Access to your personal data is restricted to authorized personnel only, and all staff members handling player data are bound by strict confidentiality obligations.

9. International Data Transfers

As an internationally operating casino, our CrazyLuck platform serves players across multiple regions. Your data may be transferred to and processed in countries outside your country of residence. In all such cases, we ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable privacy standards and our licensing requirements.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those external sites and recommend that you review their privacy policies independently before providing any personal information.

11. Minors

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from a person under the legal gambling age, we will take immediate steps to delete such information and close the associated account.

12. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify registered players via email or through a prominent notice on our website. Your continued use of the CrazyLuck Casino platform following such updates constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to us. Our support team is available 24/7 via live chat on our website, by email at support@crazyluck.com, or by phone. We are here to help and will address all privacy-related inquiries promptly and professionally.

Content updated: July 23, 2026